Most theaters and venues offer an on-site "Will Call" Box Office, through which you can pick your tickets up right at the event prior to the show. This is how the vast majority of our customers choose to pick up their tickets and the process is safe and easy. If you were able to choose 'Theater Box Office Pickup' for your tickets during the check out process, then it is available for your show.
Please note that most theaters will not let you pick up your tickets from will call until the day of the event. Theater box office rules and hours vary though generally most Broadway venues open an hour prior to the show.
If you would like more information or clarification on how to pick up your tickets for any particular show, you may speak directly with one of our Broadway experts. From the USA or Canada please call 888-VISIT-NY (888-847-4869), option 2. International callers may call +1.212.307.2175.
Are there tickets available?
If you are looking for tickets for a performance date far in advance, that performance may not be on sale yet. Shows generally only sell tickets for a few months into the future, although it varies by show. If you are looking far in advance and tickets are not yet available, make sure to check back with us from time to time to see if tickets for your preferred date have been put on sale.
Alternately, if you are looking to buy tickets for a performance in the very near future, the performance may be sold out. You should try searching for available seats for a later performance, especially on a weekday. As always, feel free to call one of our Broadway experts to enquire about show ticket availability. Sometimes we have last minute cancellations and may have tickets available that have not yet made it into our online inventory system.
We sell tickets worldwide and accept most foreign credit cards, however for security reasons, we are not able to ship physical tickets internationally. This is not a problem as you may easily pick up your tickets at the theater the night of the performance. This is how the vast majority of our customers choose to collect their tickets and the process is safe and easy. If you are able to choose 'Theater Box Office Pickup' for your tickets during the check out process, then it is available for your Broadway show. During the online check-out process,for delivery information choose the "Theater Box Office Pick-Up" option.Then simply enter the name of the person who will be picking up the tickets at the theater the night of the performance.
Box office rules and hours vary though generally most Broadway venues open an hour prior to the show. The person picking up the tickets should bring photo ID and it is always a good idea, though no required, to have a copy of the confirmation email. Please note that most venues will not let you pick up your tickets from will call until the day of the event.
If you would like more information or clarification on any particular show, you may speak directly with one of our Broadway experts. From the USA or Canada please call 888-VISIT-NY (888-847-4869), option 2. International callers may call +1.212.307.2175.
NYC.com - Broadway Tickets
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019
You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets and hotel documents. Click here for an easy form to print and send back to us.
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA. This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets. If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.
All good things must come to an end! Countless shows open and close in New York and London every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets (less any shipping costs). If your show does announce a closing date before your performance, we will notify you of the closing by e-mail or phone. We will refund your tickets as soon as we have them back in our office.
If your show is closing and you have the tickets in your possession, you will need to send them back to us via certified mail at the following address to receive your refund:
NYC.com - Broadway Tickets
Attn: Customer Relations
729 7th Avenue, 6th Floor
New York, NY 10019
There is no set dress code for Broadway shows. Many audience members dress in jeans and t-shirts, but it is not unusual to see men in suits and women in evening dresses. The most common type of clothing seen at a show varies depending on the day of the week, and what show is being seen.
Whatever you feel most comfortable in is how you should usually dress for the theater. Many people feel it is similar to a business casual environment. With such a wide variety of people, there will be people dressed causally and formally. Some people treat going to the theater as a very special occasion, while others who attend on a regular basis will dress more casually.
One thing to keep in mind is that many of today's theater seats are somewhat cramped, so try to wear something that isn't overly bulky or uncomfortable. If you have any further questions, please let us know!
If you are in need of wheelchair-accessible seating and wish to know details about a particular theater or show, we encourage you to call our toll-free number, 888-VISIT-NY (888-847-4869), option 2 for Broadway. One of our Broadway experts will be happy to assist you in planning your visit!
While the industry still has a ways to go, Broadway is getting better about providing services for deaf and hard of hearing theatergoers. Assistive listening devices are also popular with patrons who cannot hear well, and these are usually available at the Broadway theater upon arrival. A select few Broadway shows (e.g. Wicked, Mamma Mia) offer a service called i-caption, which is a hand held captioning device that works from any seat in the theater. To reserve one of these devices, call Sound Associates at 212-582-7678.
Occasionally, certain Broadway shows have performances that are interpreted in American Sign Language, and captioning is sometimes available as well. Call the Theatre Development Fund's Accessibility Programs (TAP) office to learn more about when these special Broadway performances are taking place: 212-912-9770 ext. 382. You can view a list of upcoming captioned/interpreted performances on www.tdf.org by selecting "hearing loss" from the drop down menu at the top of the page. an organization known as hands on! also sponsors sign language interpreted events around new york city. visit www.handson.org for information on upcoming events.
There are now services for the blind and visually-impaired as well, such as HOSPITAL AUDIENCES Inc's Describe! program. This service provides the audience member with a headset and a live commentary in which, during pauses in the dialogue, a describer explains what is happening on stage. TAP also sponsors Audio Described performances - to get a list of all of TAP services or to become a member, visit their website TAP members are notified of upcoming performances in advance, and they can purchase discount tickets though TAP.